PRODUCT INFORMATION

HR DIRECTOR
The HR Director is Bent Ericksen & Associates’ leading and most comprehensive package.  The distinctive feature of the HR Director is the integrated and interactive CD software. The software represents an automated and efficient way to access your HR materials; as opposed to having to look up the appropriate policies and/or forms manually. With the HR Director, your human resource solutions are merely a click away. The HR Director includes all of the tools to help you effectively manage your Human Resources, Personnel, and Employment Law Compliance needs.

After installation of the HR Director CD, you will be able to electronically access your Personnel Policy Manual, complete Personnel Forms and  tailor specific Job Descriptions which can be easily customized. The sophisticated and interactive Personalization Module and Integrated Employee Handbook Generator enable the personalization of Employee Benefits and the customization and creation of an Employee Handbook designed to meet the needs of your practice or business.

Along with the CD version of the HR Director, you also receive a hard bound version of the Personnel Policy Manual and Employer’s Resource Manual which includes Personnel Forms.

A Personnel Policy Manual is the essential foundation of any HR Department. With our Personnel Policy Manual there is no need for you to reinvent the wheel because we’ve already done it! This manual contains more than 90 comprehensive policies written specifically for your profession. This Policy Manual covers the essential policies such as Harassment, Discrimination, and Americans with Disabilities Act (ADA) as well as policies on cell phone/photo phone use, internet and e-mail usage. Whether you’re a Dentist, Veterinarian, Medical Doctor or other small business owner, the Personnel Policy Manual addresses major federal and state regulations that every employer needs to be concerned about.

The HR Director includes:
Interactive CD Software
Personnel Policy Manual
Employer’s Resource Manual (Description Below)
Personnel Forms
Job Descriptions (Dental and Veterinarian only)
One year (4 Hours) of telephone consultation support
Personalization and Implementation Assistance         
One year of free product updates
One year subscription to the quarterly BOP Newsletter

The Employer’s Resource Manual:
The Employer’s Resource Manual is included with both the HR Director (electronic & hard copy) and Personnel Program (hard copy only). The Employer’s Resource Manual contains six essential components to enable you to be confident and compliant with your Human Resource decisions. You can be assured that you have the most current and comprehensive resources available at your fingertips.
Six essential HR components:
Job Descriptions*
7 Steps to Successful Hiring
Staff Management
Salary Administration
Personnel Forms
Users Manual & Quick Guide

Job Descriptions (Dental and Veterinarian only)
Job Descriptions provide what is often considered one of the most important employment documents, especially if a hiring or employment decision is challenged. Our Job Descriptions section provides guidelines and templates for creating comprehensive job descriptions. Extensive information is provided regarding important statutory regulations, suggested terminology, essential job functions and the nine key elements of a good job description.  Detailed job descriptions for positions in a Dental or Veterinary office are provided to dental and veterinarian clients. Each description is written to comply with the Americans with Disabilities Act (ADA) and includes the required “essential” job functions.

Seven Steps to Successful Hiring
Seven Steps to Successful Hiring is a step-by-step guide that walks you through the entire recruiting process. Building the winning team begins with hiring the right person the first time. Learn how to effectively write ads, screen applicants, conduct meaningful interviews, request reference checks, and make job offers. This comprehensive component outlines what documentation and reporting is required for each new hire.

Staff Management
Staff Management is a practical guide that will ensure your success by effectively retaining and managing a winning team. This component outlines how to manage and retain your staff through performance appraisals, effective staff meetings, incentive programs and discipline. In addition, we’ve provided a summary of relevant laws and regulations and how they may affect the management of your organization.

Salary Administration
Salary Administration extensively covers wage & hour statutory requirements. It provides the answers to such questions as: What wage payments are required upon termination? What’s the difference between exempt and non-exempt? What am I required to pay for continuing education? What is considered a workweek? And much, much more....to support compliance with wage and hour regulations.

Personnel Forms
Personnel forms provide you with more than 70 forms you could need during the life of your employment relationship with your employees. Documentation is the key to your peace of mind and effective Employment Law Compliance. The Personnel Forms component is complete with forms ranging from new hire documents, disciplinary memos, and leave of absence requests to termination of employment notices. You’ll won’t be faced with the prospect of creating a form or baffled by what type of documentation you need.  You can feel confident that the personnel forms are complete, appropriate and most important...compliant. Hiring forms, Employee forms, Termination forms, Miscellaneous Personnel Forms.

Annual Support is a service that is exclusively available to clients who have implemented Bent Ericksen & Associates Human Resources materials. 

Annual Support Agreements
Annual Support for the first year is included with the HR Director and Personnel Program packages. Starting in year two, ongoing support services are provided through our Annual Support Agreements. The Annual Support Agreements are structured to meet your individual requirements and needs. You can have the peace of mind knowing that you are always current with the latest labor laws, have the most recent materials and documentation available as well as having the support you need, when you need it...reliable annual protection for an affordable, predictable amount. The three support agreements are:

-The Comprehensive Support Agreement
-The Basic Support Agreement
-The Limited Support Agreement

The Comprehensive Support Agreement is designed for those clients who want the best of all worlds; quality support time, automatic updates, update personalization/implementation assistance, plus semi-annual compliance “checkups”. These checkups, handled by our certified consulting staff, will help ensure that you are staying in compliance, have your updates in place and have your documentation up-to-date—all for an economical annual price.

The Comprehensive Support Agreement is the best choice for those clients who want more “hands-on” support and guidance with their Human Resources. Whether you’re just getting started or a seasoned professional, you can feel confident that the Comprehensive Support Agreement will provide the protection for all your HR needs.

Included with the Comprehensive Support Agreement:
Up to four (4) hours telephone support time each year
Product and material updates
Update implementation
Semi-annual compliance audit
Quarterly BOP newsletter subscription

The Basic Support Agreement simply put, lands in the middle—great available support time with automatic updates—at a cost effective annual fee. The Basic Support Agreement is designed for the clients who are comfortable with an established Bent Ericksen & Associates HR system in place.  The Basic Support Agreement keeps things running smoothly and on-track with a basic amount of “hands-on” support. You can have the peace of mind of knowing that you’re covered and on- track with your Human Resource needs.

Included with the Basic Support Agreement:               
Up to four (4) hours telephone support time each year
Product and material updates
Quarterly BOP newsletter subscription

The Limited Support Agreement is designed for those clients who require very little support time, but who still want cost-effective access to our technical assistance experts and recognize the value of staying up-to-date with automatic updates—for an affordable annual fee. The Limited Support Agreement option with limited features is the perfect fit for clients with a small staff or little turnover. This no fuss approach makes this option a tidy winner!

Included with the Limited Support Agreement:            
Up to one (1) hour telephone support time each year
Product and material updates         
Quarterly BOP Newsletter subscription

Recruiting/Assessment
IPM—Integrated Performance Management
This web-based, user-friendly assessment quickly evaluates an applicant against a known composite profile for high achievers in the same type of position, i.e. hygienist, assistant, or administrative. The benefit is an accelerated insight into evaluating job applicants with competencies and personality traits that are needed for job success. The assessment, using leading edge human resources management technology for increasing employee productivity and retention, focuses on job performance-based factors and is a state-of-the-art tool for recruiting, screening, interviewing, performance appraisals, coaching, communication and team building.

The assessment is utilized to assess perceived attributes, motivators, character strengths, and limitations relevant to the job in question. The results are designed to reveal talents, attributes, and/or issues that otherwise would go undetected. The assessment represents a more objective and consistent means of evaluating candidates for success in a given position.

When aptitude, personality, and job-match assessments are combined with résumés, interviews and reference checking, the hiring success rate can increase to 75 percent. Improved hiring success leads to lower turnover. Better hiring should be a high priority for all practitioners due to the financial impact and—the emotional stress associated with turnover. Utilizing the job selection-job matching is a key component for reducing turnover.

IPM is an accurate, reliable and position specific job selection-job match assessment instrument that meets construct, content, and criterion-related guidelines for use in supporting hiring decisions. Because IPM is used in conjunction with traditional hiring principles it is not the sole basis for a particular applicant being rejected or selected.

With each assessment, a report is provided containing information about how well the candidate matches your needs. The report includes candidate and/or staff member information related to: primary personality attributes, communication style, leadership style, conscientiousness, motivational needs, primary motivators, primary de-motivators, decision making style, emotional intelligence, environmental/role adjustments, stress level and energy level.

The end result is a comprehensive analysis of factors leading to compatibility, performance, ability to adapt/flex, and likelihood of job success. Based on the degree of matching, the report will also provide specific behavior-based interview questions to ask that will help determine if the candidate’s degree of adaptability will make him/her a good match for the job and the position.

The assessment, quite literally, is the best of all worlds by supporting good hiring, better staff retention and teambuilding.

BonusPro—Bonus incentive software
BonusPro is a software program for setting up and managing an effective bonus and incentive plan in your practice. Geared for the dental profession, BonusPro is a proven management method for creating incentives, motivating employees, and achieving greater financial success for everyone. The fundamental principle behind BonusPro is that “Together Everyone Achieves More” – the T.E.A.M. Concept.

On a monthly basis, BonusPro compares the salaries that are being paid out for staff against a rolling average of the production and collection. Using the practice’s desired overhead percentage with national norms for comparison, BonusPro will automatically calculate whether a bonus has been achieved, and determine the bonus amount paid to each staff person based on the user’s defined method of distribution.

BonusPro accomplishes 3 important management goals
Protects overhead
Protects profits
Provides financial incentives for staff

BonusPro’s options and features include
2, 3, 4, or 6 Month Rolling Average
Optional Hygiene Bonus Plans
Multiple Methods of Distribution
Direct Bonus Dollars to “funds”
Tailored Reports

Tailored Reports that provide four report options
Employee/Fund Summary
Individual Employee/Fund Reports
Plan Summary Report
Plan Recap Report

Reference and Background Checking Services
Pre-Employment reference and background checks are now more important than ever—the risks today are too great. The startling facts are that 56% of applicant supplied information contains one or more significant discrepancies. Up to 36% of applicants list false or inconsistent information about themselves, list false or inconsistent information about previous work history and contain incorrect licensure or education documentation.

By conducting background and reference checks, you discourage applicants with a questionable background from even applying. You can be assured that you will receive accurate, convenient and personalized service. By reducing bad hiring decisions you will reduce turnover and emotional stress. Turnover conservatively costs $10,000 to $20,000 depending upon the position—reducing emotional stress.....is priceless.

Now when faced with the prospect of adding a new team member, you will feel more confident with your hiring decision trusting you have verified the information provided by a potential employee.

Available Services
Reference Check & Employment Verification
Recommended: Before hiring any employee, regardless of position
Benefits:
Verifies current and/or past employment information
Provides information about applicant’s previous employment, personality, reputation and character

Basic Background Check
Recommended: As a minimum background check before hiring any employee regardless of position
Benefits:
Authenticates essential identifying information and addresses as supplied by the applicant.
Compares and contrasts information supplied in the application against public records.
Identifies possible criminal convictions to evaluate trustworthiness and moral character.
Verification of driver’s license status, identification of speeding,
DUI or other forms of moving violations.

Extended Background Check Option A
Recommended: Before hiring any employee whose responsibility includes accounting or finances.
Benefits:               
Reviews state and federal records systems for possible liens, judgments and/or bankruptcies.

Extended Background Check Option B
Recommended: Before hiring any employee whose position requires license(s), certifications and/or specific educational background
Benefits:               
Confirms degrees, diplomas, certificates and dates attended from universities and/or colleges.
Confirms license type, date and state issuance, expiration date and restrictions (nationwide basis).
Professional license verification.

Comprehensive Background Check
Recommended: Before hiring any associate, partner and/or selling your practice to potential buyers
Benefits:
Identifies civil court filings and/or family law divorce actions, restraining orders, breach of contract or fiduciary duty matters.

Workers’ Compensation Report*
Recommended: For any employee if workers’ compensation claims might be a concern or are common for the type of position
Benefits:               
Name, address, DOB, employer and legal representation, case information which includes case number, location and injury type, dates and status.
*Specific rules apply to Workers’ Compensation Report requests. Depending on state restrictions a Workers’ Compensation Report may not be available. For complete information please refer to the application form or call 800/679-2760 for details.

Alternative Work Schedule
(California Employers Only)-Step-by-step instructions, including: provisions of an AWS, the process and the forms. Price includes up to 1 hour of support time.

BOP Newsletter Subscription
1 Year subscription. Quarterly newsletter publication regarding relevant employer concerns.

Employment Application Forms
25 comprehensive application forms.
Profession specific: (Dental, Orthodontic, Oral Surgery, Commercial, Medical, Veterinarian)

Personnel Forms
Personnel Forms provide you with more than 70 forms you could need during the life of your employment relationship with your employees. Documentation is the key to your peace of mind and effective Employment Law Compliance. The Personnel Forms component is complete with forms ranging from new hire documents, disciplinary memos, and leave of absence requests to termination of employment notices. You’ll won’t be faced with the prospect of creating a form or baffled by what type of documentation you need. Included are:  Hiring forms, employee forms, termination forms, miscellaneous personnel forms. You can feel confident that the personnel forms are complete, appropriate and most important...compliant.